Or: why a 200-row lookup table beats your guardrail framework. Back in 2019 I was smoke-testing a support-automation stack I'd just wired up. Customer...
Or: why I'd still classify support tickets with if-statements before letting an LLM near them.Part 3 of 3 in the Pre-LLM Patterns series. See the seri...
Move the context to the ticket, not the agent to the tabs. Part 1 of 3 in the Pre-LLM Patterns series. See the series intro for the through-line. A fe...
A mini-series on support automation that predates LLMs and now matters more because of them. In 2019 I built a support-automation stack for a client r...
If you run a GoHighLevel agency and you're onboarding new clients regularly, you've probably already felt this. Every new sub-account needs the same p...
Deals aren't solo acts; they've got buyers, sellers, agents, sometimes all three. So when I built a sync pipeline to push our deal records from an ext...
