Guides, explainers and notes on building things that work.
Scripting & Automation
Or: why a 200-row lookup table beats your guardrail framework.Back in 2019 I was smoke-testing a support-automation stack I'd just wired up. Customer...
Scripting & Automation
Or: why I'd still classify support tickets with if-statements before letting an LLM near them.Part 3 of 3 in the Pre-LLM Patterns series. See the seri...
Scripting & Automation
Move the context to the ticket, not the agent to the tabs.Part 1 of 3 in the Pre-LLM Patterns series. See the series intro for the through-line.A few...
Scripting & Automation
A mini-series on support automation that predates LLMs and now matters more because of them.In 2019 I built a support-automation stack for a client ru...
Scripting & Automation
If you run a GoHighLevel agency and you're onboarding new clients regularly, you've probably already felt this. Every new sub-account needs the same p...
Scripting & Automation
Deals aren't solo acts; they've got buyers, sellers, agents, sometimes all three. So when I built a sync pipeline to push our deal records from an ext...